Dura Products Maintenance Program

DURA PRODUCTS 2-YEAR MAINTENANCE PROGRAM

Customer satisfaction is a priority. Under Dura Product’s 2-Year Maintenance Program, all your DURA Products are accepted
within two years of the manufactured date, and we’ll make sure it preforms just like new.

Q. WHAT EQUIPMENT IS ELIGIBLE?

• Dura Products manufactured Dura-Pumps™ and Dura-Meters™

• Equipment within 2 years of the manufacture date

Q. WHAT TIME FRAME DOES THE PROGRAM RUN?

• Items must be shipped in from July 1st through December 31st

Q. WHAT SERVICES ARE INCLUDED IN THE PROGRAM?

• Pumps and/or meters will be triple rinsed to avoid Cross Contamination

• Equipment will be disassembled.  Seals, Gaskets and all internal components evaluated

• Pumps and/or meters will be performance tested

• Parts under warranty will be replaced at no charge

• Parts NOT under warranty (ex: broken housing, damaged parts, chemical compatibility issues, cut cord, etc.) will be replaced and billed to the End User.

• No labor charges are applied

• End User is responsible for all shipping charges

Q. HOW THE PROGRAM PROCESS WORKS?

• End User calls/emails Dura Products for Maintenance Returns Goods Authorization (MRGA) Number

• End User completes MRGA with contact information & item list for maintenance

• End User ships MRGA & Items to Dura Products per instructions on MRGA

• End User will be notified by Dura Products of all findings associated with equipment

• Dura Products will ship items back to End User

• Dura Products will bill End User for any non-warranty items and shipping costs

Vist https://duraproducts.com/maintenance-program/ for more information